Effective Date: 07/08/2025
At Say Notary, we are committed to delivering reliable, professional, and efficient notarial services. We understand that, in rare cases, issues may arise. This policy outlines when refunds may be granted and the steps to request one.
Refund Eligibility
Refunds may be considered under the following conditions:
Clerical Errors by Say Notary: If a notarial error is made by our team (e.g., incorrect date, misspelled name, or incomplete notarial certificate), we will correct the error at no additional charge. If a correction is not feasible, a full refund will be issued.
Service Not Rendered: If payment was made for a service that was not performed due to our error or inability to fulfill the request, a full refund will be provided.
Non-Refundable Circumstances
Due to the nature of notarial and document services, refunds will not be granted in the following situations:
Client Error: No refund will be issued if incorrect or incomplete information, documentation, or identification was provided by the client, resulting in a failed or delayed service.
Change of Mind: Once a notarization or service is completed, it cannot be refunded due to a change of mind or change in the client’s circumstances.
Missed or Late Appointments: If a client misses an appointment or arrives late without notice, preventing the service from being completed, the service fee remains non-refundable.
How to Request a Refund
Contact us within 24 hours of the service date at info@saynotary.com
Provide a clear explanation of the issue along with any relevant documentation (e.g., receipts, copy of the notarized document).
We will review your request and respond within 2 business days.
Refund Processing
Approved refunds will be issued to the original payment method within 3 business days.
We will notify you via email once the refund has been processed.
Limitation of Liability
Our liability is limited to the amount paid for the specific service in question. Say Notary is not responsible for consequential damages, third-party rejection of notarized or apostilled documents, or delivery issues caused by mailing services.
Policy Updates
We reserve the right to amend this policy at any time to reflect changes in laws, regulations, or business practices. Updated versions will be posted on our website with the effective date noted.
For more information on notarial laws in Florida, visit the Florida Department of State: https://notaries.dos.state.fl.us/
If you have questions about this policy or need assistance, please contact:
Say Notary – 6303 Blue Lagoon Drive, Suite #400, Miami, Florida 33126